Order help
For an order question or a replacement access link, email help@shop.ladore.me.
Include your order reference if you have it and describe what you need. If you do not have the reference, say so. Do not send your private access link, password or payment details.
Access link no longer works?
Ask for a replacement link for your order. Opening this help page does not request one; you need to contact Ladore. Access must be verified before a replacement is supplied.
A replacement link makes the earlier link stop working. Use the newest link you receive.
Verify your purchase email and recover order access. No account or marketing enrollment is required.
Report a concern
No account is required. Save your case reference and return in this browser to follow its status. You can request case-only email updates after verifying your contact email. You can also contact help@shop.ladore.me.
We aim for a human reply in one operating day, up to two when busy. Sunday–Thursday, Eastern Time, excluding configured closures. An automated receipt does not count as a human reply.
For a new case, leaving this choice off means following updates here in this browser. An existing email-update request continues until stopped; typing a different contact does not change its destination. Email updates stop when you withdraw them or this browser's email verification expires or is signed out. To renew, verify again and explicitly request updates with a follow-up report. Earlier notices are not resent.
Missing information and late reports go to review. Do not send passwords, payment details or private access links. Do not return goods or buy postage before the case decision and usable instructions.