Policies and privacy

Choosing products

These products are offered for skincare needs that do not require an individual consultation. If you have itching, irritation, redness, eczema, psoriasis, rosacea, or another skin condition, we encourage you to seek individual guidance before choosing products.

I have read this notice and choose to proceed without an individual consultation through this site. I understand that Ladore has not assessed whether these products suit my individual needs.

Consultation is available through ladore.me. You may choose to proceed after the checkout acknowledgment. Follow the directions supplied with each product; the acknowledgment does not waive ordinary support or establish individual suitability.

Shipping

We prepare one parcel containing your exact ordered variants. Checkout shows the shipping charge and any supported estimate before payment. We use USPS through Shippo; availability depends on your address, packed parcel and service.

We aim to dispatch within 1–2 business days. Our business days are Sunday through Thursday, Eastern time, excluding announced closures. Carrier transit estimates are separate. A label or tracking number alone does not mean the carrier has your parcel.

You may request a change or cancellation before dispatch. We must confirm that dispatch is held and approve the outcome before a change or refund takes effect.

Military addresses and American Samoa, Guam and Northern Mariana Islands combinations remain unavailable in this checkout pending the existing customs and service work.

Returns and remedies

We do not accept change-of-mind or personal-preference returns, whether the product is opened or unopened. This policy does not limit rights provided by applicable law.

For visible delivery damage or a wrong product, report the concern through Order help with a description and photos within 14 calendar days after delivery, counting delivery as day zero. Your initial report time is retained if evidence arrives later. Late or incomplete reports and other concerns remain reviewable. The terms saved with your purchase govern your order.

Do not send a product back until you receive a decision and return instructions. We separately approve the return requirement and remedy. A required Ladore-paid return uses prepaid postage first; any alternative and customer expense must be agreed before expense.

An approved remedy normally follows receipt of a required return unless an authorized reviewer approves it earlier. A waived return has no receipt requirement. Refunds, replacements and approved postage reimbursement are separate; carrier reimbursement does not delay an approved customer remedy.

Order help and support

Use Order help or contact help@shop.ladore.me for an order concern or general question. You can report a concern without creating an account. Missing references or evidence can be added without starting over; linked reports retain the original contact time.

We aim to reply within one business day, or up to two when busy, on our Sunday–Thursday Eastern-time calendar excluding announced closures. These are response aims, not guaranteed resolution times. An automatic receipt is not a human reply or remedy approval.

Case descriptions and photos are private support evidence. We do not use them as testimonials or general analytics.

Privacy and data controls

Ladore Labs is operated by System Research LLC. Contact help@shop.ladore.me for shop support or a privacy request.

We use the information needed to provide the service you request: your selected products, delivery and contact details, order and payment references, the notices and purchase terms you accept, and information you send for support. A guest purchase does not create an account or subscribe you to marketing. Verifying an email address does not subscribe you to marketing. An optional case email request is for that case; a restock request is for that exact variant.

Necessary browser storage supports your cart, interrupted checkout and protected access. We do not add visitor analytics or advertising pixels to this shop. We do not sell or license personal information or exchange it for discounts. We use private case descriptions and photographs for the support matter, not testimonials or general analytics. Please send only what is needed for your concern.

The shop uses service providers for hosting and its database, requested email, payment handling, shipping and protected backups. The selected startup services are Render; Resend and the shop's MXroute/Google mail route; Stripe for payments; Shippo and the selected carrier, initially USPS, for shipping; and Cloudflare storage for encrypted backups. Backblaze also holds a separate protected development-recovery copy. Providers receive the information needed for their service, and received messages or records can remain in their systems under the applicable obligations and controls. We do not promise that all copies are held only by Ladore or that removing a shop record removes a received message.

We restrict access to order and support information. We retain what is needed for an active order, support matter, transaction or dispute obligation, security, and documented recovery. We review ordinary closed-case text and photographs for minimisation when the specific need and linked obligations end; we may preserve a smaller original decision or transaction record when necessary. Backups, original evidence, provider records and copies already received require their own review. Expiry of a password, link or key does not erase those copies.

You may contact us to request access, correction, deletion or withdrawal of an optional permission. We verify the request in a way appropriate to the information. We review what can be changed or removed and explain an applicable retention exception; a request is not a promise of immediate erasure of every record or copy. A restored backup remains isolated until current restrictions and access are reviewed.